Returns & repairs must be handled by the retailer/distributor who sold the equipment.

The following must be observed for all returns.

• Returned items must be accompanied by a Flame Tech assigned RMA number, or they will be rejected.
• RMA numbers must be written clearly on the outside packaging, near the shipping label.
• Please precede the RMA number with "RMA" or "RMA#", so that it may be easily identified.
• Flame Tech is not responsible for any shipping charges, unless the returned product is found defective.

Notices for warranty returns.

• All returned items must be packaged appropriately, so as to not be damaged in shipment.
• Items damaged during shipment, due to inappropriate packaging, may be rejected and possibly void the warranty.
• Any items returned NOT in original packaging may incur extra restocking/reshipping fees.

Notices for non-warranty returns.

• Non-warranty returns to stock will incur a 25% restocking fee.
• Any non-warranty returns NOT in original packaging will incur extra restocking fees.
• Refunds for non-warranty returns will be issued after stock is received and processed by Flame Tech.
• Special order products are ineligible for non-warranty return.

Please use the following forms to request product returns or repairs.

 RMA Request Form

 Torch Repair Request Form